Exchanges, Returns and Refunds
Exchange or return of stock merchandise due to a manufacturing defect must be authorized by the factory. To comply with factory guidelines, merchandise must be inspected by an in-home technician to ensure that items are in their original condition. Delivery charges and Levin Protection Products are not refundable. Our corporate offices issues all refund checks within 14 days. Refunds on bankcards will be credited to the bankcard used as payment.
Special Orders
Special orders are items manufactured by customer request and are not items that Levin stocks. These items require a 1/3 non-refundable deposit. Special order merchandise is not subject to cancellation or return. All special order merchandise must be scheduled for delivery within 30 days of arrival at our corporate warehouse.
For questions concerning your delivery or merchandise, please contact our Customer Service department at info@levinfurniture.com or 800-262-5200.
One Year Limited Warranty
Levin stands behind all manufacturer limited warranties with free parts and labor for one year from the date of delivery. Levin reserves the right to inspect the furniture in your home, repair the furniture in your home or pick it up for repair. This Limited warranty covers all furniture purchases excluding clearance merchandise. Clearance merchandise includes “as is” items, floor samples, closeouts and discontinued items. Warranties for commercial use are not offered by our manufacturers.
Accessories
Carefully inspect all pictures, lamps, accessories and area rugs before you take them with you. Accessory items are not serviced.
Levin Protection Plan
Our Levin Protection Plan offers a five year warranty against stains, tears, rips and burns along with a structural warranty against accidental breakage on wood products. The best part of the Levin Protection Plan is that there is no risk to you!! Levin is there to protect your investment for 5 years but, if you do not have a service claim during the warranty period we will refund 100% of the Plan purchase price as an in store credit. Can you afford not to? Ask you sales associate for details!!!
Levin also offers the best in Bedding Warranties
Your premium bedding purchase from Levin’s comes with a Double the Manufacturer’s Warranty for up to 20 years!